Talk to Support in Zambia
This page lists all Paripesa contacts for Zambia. You can reach us via the Paripesa email, live chat, phone call-back, messengers, and our social pages. Support is in English. Help in Bemba and Nyanja may be available during core hours. Typical replies are under 5 minutes on chat and within 12 hours by e-mail.
Ways to Reach Us and When to Use Each
You can contact us for partnerships, media and marketing, affiliates, corporate queries, legal matters, or investor proposals. Choose the channel that matches your question.
Find our Paripesa email address in the table below. You will also see the Paripesa contact number policy for Zambia.
| Communication Method (channel name) | How to Contact Us (actual contact details) | What Questions Should You Ask |
|---|---|---|
| Live chat (on-site) | Tap the chat icon on the bottom-right of the website or open Support in the mobile app. Available 24/7. | Account access, deposits, withdrawals, bets, verification, quick help. Best for urgent issues. Average wait under 5 minutes. |
| Support e-mail | Email: [email protected]. Replies in 1–12 hours. | Detailed questions, documents, verification, responsible gaming, transaction checks. Include your username and account detail. |
| Call-back (phone) | Open Help Centre in your account and request a call. We call local +260 numbers 09:00–21:00 CAT. No public contact number is listed. | Matters that need voice confirmation, payment clarifications, or guidance when chat is not possible. |
| WhatsApp (messenger) | Start a chat from the verified link in the Support menu in your account. | Quick updates and simple questions. Do not share passwords or card numbers. |
| Telegram (messenger) | Use the verified Telegram link from the Help Centre on the site or app. | Service notices and short queries. For account actions, use live chat or e-mail. |
| Facebook or X (social) | Send a direct message from our verified pages linked in the site footer. | General questions, feedback, following service updates. For account issues, use on-site chat or e-mail. |
| Help Centre form | Go to Help Centre on the site or app. Open Contact Us and submit the form. | Non-urgent tickets, documents, or follow-ups. You will get updates by e-mail. |
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