Help that solves your issue fast in Zambia

Use Paripesa live support when you need quick answers or a fix right away.

• How to access
  • Log in, open Help Centre, then tap Live Chat on the website or app.
  • If logged out, use the Chat button on the website and confirm your registered email or phone.
  • Chat runs 24/7 in English. Help in Bemba or Nyanja when available.
• Best for
  • Login problems, password reset, two-step verification help.
  • KYC and account verification guidance.
  • Deposit or withdrawal checks for ZMW, including MTN MoMo, Airtel Money, and Zamtel.
  • Bet settlement questions, bonus rules, limits, and responsible play tools.
  • Game not loading, app or website errors.
• What to expect
  • First response in 1–2 minutes most hours.
  • Simple issues resolved in the same chat.
  • If escalation is needed, you get a ticket number and follow-up time.
• Tips for faster answers
  • Have your account ID, registered phone number, and recent transaction details ready.
  • Share screenshots of errors or receipts. Include time, amount, and method.
  • Describe the steps taken before the error. Mention device, app version, and network (MTN, Airtel, Zamtel).
  • Keep one chat per issue to avoid duplicate tickets.

Email suits issues that need records or attachments. It also helps when you prefer a written trail from customer service.

• How to send
  • Use the Contact or Help Centre form when logged in; it sends your message to the correct team.
  • If you prefer direct mail, copy the support email address shown on the website footer or in the Help Centre.
  • Attachments should be clear images or PDFs of NRC, bank slips, or mobile money receipts.
• Best for
  • KYC document submission or review.
  • Payment investigations, chargebacks, or compliance requests.
  • Formal complaints or dispute reviews.
  • Account changes that need verification.
• What to include
  • Subject line examples: KYC – NRC upload, Payment – Airtel Money deposit pending, Bet – Settlement review.
  • Account ID, registered phone number, and full name as on the account.
  • Bet slip ID or transaction reference, time, amount (ZMW), and payment method.
• What to expect
  • First reply in 2–12 hours. Complex reviews can take up to 24 hours.
  • You receive a ticket number for tracking.
• Tips for faster responses
  • One issue per email. Use a clear subject.
  • Add screenshots and a short timeline of events.
  • Reply on the same thread to keep history in one place.

There is no Paripesa helpline number in Zambia at this time. Live chat gives the fastest help 24/7.

• Current availability
  • No support number or free number is active for Zambia.
  • There is no helpline number 24/7 available by phone.
• What to do instead
  • Use live chat for urgent issues or when you are stuck.
  • Use email for documents or detailed investigations.
• Safety note
  • Avoid numbers posted on unofficial pages or groups.
  • Any future number will appear only on the official website and app.

Messaging and social media help with quick checks and service updates. Use them for general questions; move account-specific issues to chat or email for security.

• Platforms
  • Telegram or WhatsApp may be offered. Only join or message through links found in the website footer or app settings.
  • Facebook and X (Twitter) pages can share updates. Look for verified pages linked from the website.
• Best for
  • Service notices, app updates, or game maintenance news.
  • Basic questions where no personal data is needed.
• What to expect
  • Replies in 1–4 hours during active hours.
  • You may be directed to live chat for verification or sensitive topics.
• Tips for safe use
  • Do not share passwords, 2FA codes, card numbers, or full IDs in messages.
  • Ask for a ticket number and continue on live chat or email for private details.
  • Report any account that asks for money or offers a “support number.”

Technical support helps when systems misbehave. Get help for login errors, failed payments, app crashes, or a support game issue that needs a fix.

• How to reach technical help
  • Start a live chat and choose Technical as the topic.
  • Send an email via the Help Centre and select Technical Support in the category.
• Best for
  • Login, password reset, or two-step verification not working.
  • Deposit pending or failed, withdrawal delays, duplicate charges.
  • Game or bet slip not loading, app crashes, or website errors.
  • KYC upload errors or documents not accepted by the system.
• What to include
  • Device model, OS version, app or browser version.
  • Network type and provider (MTN, Airtel, Zamtel) and connection type (data or Wi‑Fi).
  • Exact error message, time it happened, and screenshots.
  • Payment reference, amount (ZMW), channel used, and time.
• What to expect
  • First triage in chat within 1–5 minutes.
  • Fix times vary: payment reviews 1–24 hours; game issues 15–60 minutes; KYC rechecks up to 24 hours.
  • A ticket number will be provided for tracking.
• Tips for faster fixes
  • Reproduce the issue and note the steps before contacting support.
  • Try a different network or browser and share the result.
  • Keep your app updated to the latest version.

Priority support is available to eligible VIP players. Access may include a dedicated manager and faster responses from the support team.

• How to access
  • If eligible, a VIP area appears in your account menu.
  • Use the VIP chat badge or the manager contact listed there.
• Who qualifies
  • High-tier players in good standing. Criteria include gameplay level and account history. Invitations are managed by the team.
• What gets priority
  • Time-sensitive payment reviews, account checks, and high-value bet queries.
  • Travel or event assistance related to offers in your plan.
• What to expect
  • VIP chat replies often under 1 minute.
  • Email answers usually within 1–4 hours.
• Tips to get the most
  • Keep notification settings on for calls or messages from your manager.
  • Maintain verified details and preferred contact hours in your profile.
  • If you think you qualify, ask live chat to review your status.